Reference

ck4443 and the Data We Hold

This page sets out what ck4443 holds about you, why we hold it, and the choices you actually control, written so you can read it once and act on it.

What we collectHow cookies workYour request rightsWallet data care
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ck4443 ck4443 and the Data We Hold
HOW WE HANDLE IT

Cookies, OTP Logins and Data Retention

Handling is where a policy either holds up or falls apart, so here is how ours works day to day. Login runs on a one-time code sent to your registered mobile number, and we log each sign-in with the device attached. Cookies keep your session open and remember your language. Reference numbers from bKash, Nagad and Rocket sit in your account wallet history, where you can check them yourself.

What we keep in your file

Your name, mobile number, date of birth, device and login history, and the transaction references your wallet returns. We do not store wallet PINs, card security codes or full card numbers in your profile.

Cookies we set and why

Session cookies keep you signed in while you move between lobby pages. Preference cookies remember your language and last game. Marketing cookies are optional, and switching them off leaves the lobby and your wallet working as before.

One-time codes and logins

Every sign-in needs a one-time code sent to your registered mobile number. We record the device, browser and approximate location, so a sign-in from a new phone gets flagged. Lost your number? Talk to support first.

Retention and deletion requests

Payment references stay while your account is active. After closure we keep only what tax and anti-fraud rules require, then delete the rest. Ask for deletion and we say what goes now and what waits.

ASK ABOUT DATA

Where to Send Data Questions

Data questions do not need a ticket number or a formal letter. Open the chat inside your signed-in account and tell us what you need: a copy of your profile, a correction to your name or mobile number, or a plain answer about a clause on this page. Prefer writing it out? Send it to our data desk and add the bKash, Nagad or Rocket number you registered with so we can match the request to the right file. We confirm receipt first, then say what we need to verify before anything changes.

Chat inside your account Signed in, open chat from the help panel and say what you need. We ask for your registered mobile number, then route data requests to the person who handles them. Keep the thread, it carries your reference.
Email our data desk Write from the address linked to your account so we can match it. Include the wallet number you registered with and the specific clause you want explained. Plain questions get plain answers, no forms.
Request your file Ask for a copy of the profile data we hold; we confirm identity first, then send it. Corrections to your name or mobile number follow the same path, with one verification step before the change lands.

Questions About Your Privacy

Most data questions we get from account holders in Bangladesh fall into a handful of patterns: what we hold, who sees it, how long it stays, and how to get it changed or removed. Below are the answers our support team gives most often. If yours is not here, the chat inside your account reaches a person, not a script.

The details you gave at sign-up, wallet references from bKash, Nagad or Rocket, device and login records, and the pages you opened while signed in. Nothing beyond what running your account and meeting record-keeping rules requires.

No. A wallet PIN stays with you and never goes into this site. If any call, message or chat asks for it, treat that as a fake and report it through the chat inside your account.

Email the data desk from the address on your account, or open chat while signed in. We confirm identity, usually with a one-time code to your registered number, then send your file.

Yes. Ask through chat or the data desk and we close the account first, then delete what no rule requires us to keep. Payment records tied to tax and anti-fraud checks stay for their set period.

Payment and identity records have to be held for a set period under anti-fraud and tax rules, and that period applies to every account holder equally. Once it ends, the file is deleted.

Payment partners see the transaction reference and the amount, not your password or PIN. Staff open your file only when a request or a check needs it, and those views are logged.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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